When a transfer from or into the game does not arrive, you can check its status using its hash.
A hash is a record of what has happened on the blockchain to process your transfer.
DVK(KDA) or DVKNFT(KDA)
You can find your hash using kleverscan.org
1. Open kleverscan.org in your web browser.
2. Copy either the sending or receiving wallet address into the search box.
3. TAP THE MAGNIFYING GLASS TO FIND THE WALLET.
4. Scroll down and select the transactions tab.
5. Use the filters to find your hash. The token ID for DVK is DVK-34ZH. For a Devikins NFT, it is DVK-1SW5.
If the hash status is “Success” and after 30 minutes and a restart of your device, the assets have still not arrived, you can request the reprocessing of the hash from within the game. This option can be found in the roster under import.
If the status is “Failure” and the reason is unclear to you, please email support@moonlabs.com and be sure to paste the hash into your email.
DVKNFT(TRX) on TRON
You can find your hash using tronscan.org
1. Open tronscan.org in your web browser.
2. Copy your in-game Tron address into the search box and press enter.
3. Tap your in-game Tron address.
4. Scroll down and select your hash from the transactions tab.
If the hash status is “Success” and “Confirmed” and after 30 minutes and a restart of your device, the assets have still not arrived, you can request the reprocessing of the hash from within the game. This option can be found in the roster under import.
If the status is “Failure” and the reason is unclear to you, please email support@moonlabs.com and be sure to paste the hash into your email.
If it’s a success or unconfirmed, check back later. This means that not enough validations on the blockchain have confirmed yet.